Learn How To:
•Define the leader’s role in each phase of the project life cycle
•Outline reasons for project successes
•Use key performance indicators to monitor ongoing project progress
•Support project managers and project teams through coaching, mentoring and rewarding success
•Select the tools and techniques of project management that will help your teams be successful

Learn How To:
•Select leadership techniques to increase your odds of success
•Apply the concepts of complexity science to project management
•Use ESI’s Complexity Indicator to assess your project’s complexity level
•Create an innovative framework for managing project complexity using ESI’s Complex Project Model and Process

Learn How To:
•Structure and lead the effort to assess project problems rapidly
•Determine the root causes of identified problems
•Develop a recovery plan for any troubled project
•Provide leadership to turn the project around
•Identify and manage signs of trouble early in a project

Program managers are, above all else, change agents. Their role has evolved in most organizations from that of managing multiple projects, to implementing business strategy through an integrated portfolio of projects involving the management of multiple teams of professionals, as well as executive-level stakeholders.

Learn How To:

• Identify core competencies for the organization
• Model the As-Is and To-Be enterprise architecture
• Perform customer value analysis
• Plan for process management
• Identify the To-Be IT architecture
• Recognize the importance of service-oriented architecture
• Manage the project portfolio
• Recognize the importance of impact analyses, risk analyses and feasibility studies
• Identify the components of the decision package

Learn How To:

• Employ use cases to elicit, analyze, document and communicate functional requirements for software
• Use the Unified Modeling Language (UML) to create use case diagrams
• Determine when to employ use case modeling
• Prioritize use cases based on their importance to the business and on technical considerations
• Describe ways to develop consistent vocabulary between use cases and objects
• Analyze and document detailed requirements using an object model
• Read a class diagram

Learn How To:

• Identify the use of facilitation in business analysis
• Explain the role and responsibilities of a business analysis facilitator
• Plan a facilitation session
• Use the appropriate facilitation techniques for a given session
• Conduct a facilitation session using best practices
• Manage conflict during a session
• Identify facilitation opportunities in business analysis

Learn How To:

• Use competitive and collaborative negotiation strategies with success
• Recover a stalled negotiation using breakthrough techniques
• Adjust your negotiating style to match the preferences of the other party
• Deactivate the impact emotions and focus on finding agreement
• Apply negotiation skills for efficient cost and schedule performance
• Plan strategies to effectively develop and manage collaborative relationships critical to your project

This programme provides the tools and skills for you to be able to:
• Develop a strategic plan for your ongoing company performance
• Evaluate your company's performance and its competitiveness in the market
• Plan an effective budget and manage cash flow
• Improve your commercial awareness to discover new market opportunities

The key benefits of this programme include improving and developing your management decision skills:
• How to identify problems
• Approaches to resolving situations
• An understanding of the stages of decision making
• The ability to manage projects successfully