Who Should Attend?

This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
About the Programme

Surveys conducted both overseas, and in the Gulf region, have shown that managers spend on average about 75% of their time in one-to-one verbal communication, i.e. face-to-face, or on the telephone. Therefore effective interpersonal skills are essential tools for today's modern manager. In the multicultural work environments of the Gulf, good interpersonal skills and cultural sensitivity are essential elements for successful managers, and highly productive employees. It is only now that many organizations are realising that 'people are their greatest asset'. Being able to deal effectively with people from different cultures and backgrounds is vital for success in today's competitive global business environment.
Course Objectives

* To set clear guidelines for effective communication
* To consider the role of effective interpersonal skills in the multi-cultured workplace of the Gulf
* To understand different behavioural styles and learn to modify your behaviour to achieve best results
* To understand how to give and receive constructive feedback as a way to build better relationships
* To demonstrate assertive behaviour
* To make use of all of the above skills to ensure effective teamwork
* To create individual action plans for ongoing personal Development

What You Will Gain

* Increased self-awareness of different behavioural styles
* Understanding how to adapt your style to interact effectively with others
* An understanding of communication errors and how to prevent them
* The ability to develop positive interpersonal relationships through effective communication techniques